Frequently Asked Questions
FAQ Section Name
To place an order with us, you will have to create an account. Please click HERE
If you are an existing customer, simply click ‘LOG IN’
Credit Cards - VISA, MASTERCARD and AMEX
Paynow
You may change your delivery address or delivery date by informing us at least 24 hours before the scheduled delivery. Otherwise there will be a charge of $8 for the amendment. It will be a separate charge from the original order payment.
Do take note that the delivery date can be postponed only up to a week later and is only allowed a one-time amendment. Should you require a longer date, please cancel the order and place a new one. Amendment to an earlier date will be subject to slot availability.
For corporate or office orders, please contact us direct at +6587171171 or through email: admin@getfreshsupply.com
Get Fresh Supply shall use reasonable endeavors to deliver products of acceptable quality and freshness to the specified delivery address provided by the customer. Get Fresh Supply shall not be liable for any delays in its delivery services, if the delay has been due causes beyond the control of Get Fresh Supply.
Get Fresh Supply delivers only to addresses within mainland Singapore (including Sentosa Island). For deliveries to outlying islands and Jurong Island, please contact us direct.
Get Fresh Supply does export internationally.
-
Free delivery - For order value of $60 & above per delivery
-
$8 - For order value less than $60
-
$10 - For order value less than $30
We deliver from Monday to Saturday between 9am - 6pm. We do not deliver on Sundays & Public holidays unless necessary.
Sorry to hear that! Please either return it back to our delivery team member or email to us at admin@getfreshsupply.com within 12 HOURS OF RECEIVING YOUR ORDER and we will respond to you within 48 hours.
We strongly recommend that you check through your items upon delivery. If there are any missing items, please inform our delivery team member immediately or contact us at +6587171171
We will need at least 24 hours to prepare and ship your order to you after an order is being placed.
Simply enter the code in the Discount/Coupon box before checking out.
Cancellation requests must be submitted to us at least 24 hours prior to the delivery date. Otherwise, there will be a $10 cancellation charge(incl. GST).